Job Title: Program Manager
Job Summary:
Reporting to the Director, a Program Manager is responsible for managing all aspects of youth and/or adult resource homes. Ensuring a trauma informed and person-centered approach with both persons served and employees. As a key member of the leadership team the Program Manager oversees all aspects of the individual resource homes, youth and/or adult services including communication with their natural and paid supports and engagement with MCFD or CLBC. In addition, ensuring compliance with CARF standards, funder and company policies & procedures and licensing standards.
Qualifications:
- Diploma in related human/social service field; Bachelor’s degree preferred
- Three (3) years recent experience in the human services field with a focus on Person Centered Trauma Informed Practice
- One (1) year in a leadership role: Preferably providing direct supervision
- Ability to pass a Criminal Record Check and Ministry of Children and Family Development
- Class 5 Drivers Unrestricted License
- Community Care First Aid with CPR
- Or an equivalent combination of education, training, and experience
Skills and Abilities:
- Working knowledge of the fundamentals of program leadership for youth and/or adults with complex needs
- Ability to effectively manage multiple tasks and competing priorities
- Demonstrated ability to work effectively with complex needs and behaviors
- Demonstrate clear and sensitive verbal and written communication skills
- Ability to deliver confident coaching, supervision, performance feedback and discipline to staff
- Ability to work both independently and as part of a team
- Strong organization, planning and time management with follow through
- Sound critical thinking, good judgement, problem solving, and decision-making skills
- Recognizes the importance of and practices confidentiality, respecting privacy, and ethical decision making
Key Duties:
- Develops a positive relationship with youth and/or adults and their natural support network and other stakeholders
- Conducts assessments, develops guidelines of care with person served goals, and facilitates transition and exit plans
- Revises individualized guidelines of care and program activities to enhance youth and/or adult skills to provide opportunities for person-served to move into an alternative living situation (i.e., group care, semi-independence, foster care and/or home share)
- Liaisons with youth and/or adults care team ensuring regularly scheduled meetings are attended.
- Advises and/or recommends to Program Directors when youth and/or adult may require restrictive practices as part of their safety plan – ensures that all restrictive practice policies and/or direction are adhered to
- Manages all aspects of medication delivery, storage, and disposal, which includes individual staff monitoring, arranging annual medication training, and reporting medication errors in writing to the Program Director
- Responsible to review youth and/or adult files and documentation for accuracy, appropriateness of information and writing. Provides feedback and training to staff
- Ensures there are appropriate safety and risk management plans and staff adhere to the plans to reduce critical incidents
- Manages and debriefs critical incidents and reviews practices for changes to increase youth and/or adult safety
- Reviews all critical incidents for content and accuracy within the mandated timelines
- Provides support to staff through a trauma informed and person-centered lens
- Manages employee performance through coaching, mentoring, and applying progressive discipline as required
- Manages human resource issues including hiring, performance appraisal, investigations, discipline, and grievances. Hires and evaluates personnel and ensures appropriate orientation, training, and development.
- Conducts monthly staff meetings that include an agenda and minutes and shares organizational information with all staff
- Arranges and/or conducts individual or group training as required to enhance the skills of staff or address a skill deficit
- Models and supports self-care and is aware of the needs of their staff team
- Works in collaboration with Program Directors and other departments to ensure all practices, procedures and policies are adhered to and documented
- Works collaboratively with scheduling to ensure the best interest of the youth and/or adult is taken into consideration and staff are fully trained prior to being schedule in a home
- Participates in after hours rotation as required
- All other duties as directed and required
Job description has been updated and amended with approval of employee and Human Resources Director.
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