May 18, 2023

Floating Program Manager

Job Title: Floating Program Manager

Reports to: Program Director

Location: Kamloops

Salary: $66,560 – $83,200

Job Summary

Provide care to children/youth with moderate to severe behavioral problems in a residential setting and training and support to the Residence Workers. The Floating Program Manager will be assigned 12-hour shifts on a rotating schedule of 2-2-3 which will allow for every other weekend off.


  • Diploma in related human/social service field; Bachelor’s degree preferred
  • Three (3) years of recent experience in the human services field with a focus on Person Centered Trauma Informed Practice
  • One (1) year in a leadership role: Preferably providing direct supervision.
  • Ability to pass a Criminal Record Check and Ministry of Children and Family Development
  • Unrestricted Class 5 Drivers’ License
  • First Aid with CPR
  • Or an equivalent combination of education, training, and experience

Skills and Abilities

  • Working knowledge of the fundamentals of program leadership for youth and/or adults with complex needs
  • Ability to effectively manage multiple tasks and competing priorities
  • Demonstrated ability to work effectively with complex needs and behaviors
  • Demonstrate clear and sensitive verbal and written communication skills
  • Ability to deliver confident coaching, supervision, performance feedback, and discipline to staff
  • Ability to work both independently and as part of a team
  • Strong organization, planning, and time management with follow-through
  • Sound critical thinking, good judgment, problem-solving, and decision-making skills
  • Recognizes the importance of and practices confidentiality, respecting privacy, and ethical decision making

Key duties and responsibilities

  • Develops a positive relationship with youth and/or adults and their natural support network and other stakeholders
  • Conducts assessments, develops guidelines of care with person-served goals, and facilitates transition and exit plans
  • Revises individualized guidelines of care and program activities to enhance youth and/or adult skills to provide opportunities for person-served to move into an alternative living situation (i.e., group care, semi-independence, foster care and/or home share)
  • Liaisons with youth and/or adults care team ensuring regularly scheduled meetings are attended.
  • Advises and/or recommends to Program Directors when youth and/or adult may require restrictive practices as part of their safety plan – ensures that all restrictive practice policies and/or direction are adhered to
  • Manages all aspects of medication delivery, storage, and disposal, which includes individual staff monitoring, arranging annual medication training, and reporting medication errors in writing to the Program Director
  • Responsible to review youth and/or adult files and documentation for accuracy, appropriateness of information and writing. Provides feedback and training to staff
  • Ensures there are appropriate safety and risk management plans and staff adhere to the plans to reduce critical incidents
  • Manages and debriefs critical incidents and reviews practices for changes to increase youth and/or adult safety
  • Reviews all critical incidents for content and accuracy within the mandated timelines
  • Provides support to staff through a trauma-informed and person-centered lens
  • Manages employee performance through coaching, mentoring, and applying progressive discipline as required
  • Manages human resource issues including hiring, performance appraisal, investigations, discipline, and grievances. Hires and evaluates personnel and ensures appropriate orientation, training, and development.
  • Conducts monthly staff meetings that include an agenda and minutes and shares organizational information with all staff
  • Arranges and/or conduct individual or group training as required to enhance the skills of staff or address a skill deficit
  • Models and supports self-care and is aware of the needs of their staff team
  • Works in collaboration with Program Directors and other departments to ensure all practices, procedures and policies are adhered to and documented
  • Works collaboratively with scheduling to ensure the best interest of the youth and/or adult is taken into consideration and staff are fully trained prior to being scheduled in a home
  • Participates in after-hours rotation as required
  • All other duties as directed and required
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