Jobs - Active Care Services

Job Title: Human Resources Generalist

Reports to: Director of Human Resources and Safety

Status: Excluded, Permanent, Full-Time

Active Care Youth and Adult Services (ACYAS) is a progressive, innovative organization operating residential resources for youth, and adults in British Columbia. It is our mandate to provide innovative, trauma-informed support services of exceptional quality and to do so in the context of a home environment.

Position Overview

Reporting to the Director of Human Resources (HR) and Safety, the HR Generalist will support HR activities via employee relations, managing and maintaining employee data, department projects and administration, the creation and distribution of HR communications, and acting as a support and advisor to ACYAS management. The HR Generalist also provides day-to-day guidance to ACYAS and its leadership in their efforts to recruit and retain qualified staff and drive employee engagement, integrating and encouraging best practices in human resources.

Primary Responsibilities

In collaboration with the Director of Human Resources and Safety, provide guidance and advice to management and employees on Human Resources related matters in accordance with applicable legislations as well as internal policies, processes, and procedures.
Stay abreast of policies and laws impacting human resources, making necessary recommendations, and collaborating with the Director of Human Resources and Safety on revisions to current policies, procedures, and related documents.
Manage ongoing processes related to the employment life cycle including recruitment and onboarding, employee management, mentoring, coaching, discipline, and professional development.
Conduct ongoing job analysis audits and support the development of job descriptions as required.
Support mediation and conflict resolution between front line employees.
Support the implementation of a strategic recruitment plan, identifying future hiring needs and strategies to recruit in a highly competitive market, for both union and non-union staff.
Coordinate and conduct stay and exit interviews, compiling themes and trends as part of regular reporting.
Submit monthly metrics to the Director of Human Resources and Safety, including sick leave and absenteeism, health and safety, leaves and disabilities, and staff and workforce demographics.
Support the coordination of employee engagement initiatives, including corporate events, communication.
Travel as required to support other regions with their Human Resource needs.

Other duties or tasks as assigned.

Required Qualifications

Bachelor's degree or equivalent in Business, Human Resources, or a related field of study.
3+ years' experience working in Human Resources.
Valid BC Class 5 Drivers License.
Or an equivalent combination of education, training, and experience.

Knowledge, Skills, and Abilities

Excellent communication skills with internal and external stakeholders including verbal, presentation, and interpersonal skills.
Demonstrated understanding of Provincial Employment Standards and Human Rights legislation.
Proficient in Microsoft Office Suite.
Experience using database software.
Experience maintaining a high degree of confidentiality.
Strong analytical and problem-solving skills.
Ability to provide briefing and training to diverse audiences.
Experience working in a unionized environment considered an asset.

Job Title: Program Director – Okanagan & Terrace

Reports to: Executive Director

Salary: $85,280.00 - $99,840.00

Job Summary

Reporting to the Executive Director, the Program Director is responsible for the oversite of several specialized resource homes. Providing support, coaching, training, and supervision to Program Managers. In addition, the Program Director is responsible for implementing departmental plans that align with the overall strategic plan. Program Directors remain abreast of the latest research and best practices in their areas of expertise, trauma-informed and person-centered approaches. Implementing and teaching Program Managers to incorporate innovative and new best practices within the context of their roles and responsibilities. In addition, the Program Director works in collaboration with the Executive Team to develop evidence-based protocols, programs, training, procedures, and policy to ensure the Program Managers have sufficient guidelines and support to provide day-to-day care. As a key member of the leadership team, the Program Director assesses and mitigates risk to reduce critical incidents with both staff and clients. In addition, ensuring compliance with several regulatory bodies and agreements.

Qualifications

Degree in the Social Services sector (Masters Preferred)
Registration with the appropriate provincial licensing body where applicable
Three (3) years of recent experience in a senior leadership role
Experience in a residential setting is considered an asset.
Ability to pass a Criminal Record Check and Ministry of Children and Family Development HUB Clearance
Unrestricted Class 5 Drivers License

Skills and Abilities

Uses a trauma informed approach as best practice.
Strong understanding youth substance use, mental health, and developmental disabilities
Ability to build collaborative professional relationships with a variety of stakeholders.
Strong interpersonal and communication skills
Ability to apply evidence informed knowledge, critical thinking, and professional judgement into practice.
Skilled in developing, supporting, and training a high performing team.
Strong resilience, empathy, and resolution skills

Ability to communicate in a concise manner to a variety of stakeholders

Key Duties

Supervise and support Program Managers through coaching, mentoring, and applying progressive discipline as required.
Travel between regions to provide direct support programs and managers on a weekly basis
Models and supports self-care and is aware of the needs of Program Managers and responds accordingly.
Develops and support high performing teams to fulfill ACYAS mission, vision, and values.
Oversees and reviews the development and implementation of client risk assessments and safety plans grounded in trauma informed and person-centered philosophy and best practice including restrictive practices.
Manages and mitigates risk associated with the clients and resources.
Develops, implements, and monitor a trauma-informed approach service delivery framework to enhance ACYAS services.
Utilizes a data-driven analysis to measure and evaluate the performance of clients, resources, critical incidents, health & safety, and the overall programs.
Designs procedures and strategies to meet client needs and meet program objectives.
Provides input into the strategic plan and ensures departmental plans are aligned with the overall mission, vision, values, and strategic plan for the organization.
Provides oversite on department budgets and ensures fiscal responsibility within areas of responsibility.
Arranges and/or conduct individual or group training as required to enhance the skills of Program Managers or address a skill deficit
Participates in the development and leads the implementation of new initiatives.
Conducts ongoing research to enhance best practices that align with the foundational philosophies of ACYAS.
Develops community partnerships and participate in community committees to enhance the profile of ACYAS.
Participates in after-hours rotation as required
All other duties as directed and required

Job Title: Program Director – Mental Health and Substance Use

Location: Kamloops & Kelowna

Reports to: Executive Director

Salary: $85,280.00 – $99,840.00

Job Summary

Reporting to the Executive Director, the Program Director is responsible for the oversite of several specialized resource homes. Providing support, coaching, training, and supervision to Program Managers. In addition, the Program Director is responsible for implementing departmental plans that align with the overall strategic plan. Program Directors remain abreast of the latest research and best practices in their areas of expertise, trauma informed and person-centered approaches. Implementing and teaching Program Managers to incorporate innovative and new best practices within the context of their roles and responsibilities. In addition, the Program Director works in collaboration with the Executive Team to develop evidenced based protocol’s, programs, training, procedures, and policy to ensure the Program Managers have sufficient guidelines and support to provide day to day care. As a key member of the leadership team the Program Director assesses and mitigates risk to reduce critical incidents with both staff and clients. In addition, ensuring compliance with several regulatory bodies and agreements.

Qualifications

Degree in the Social Services sector (Masters Preferred)
Registration with the appropriate provincial licensing body where applicable
Three (3) years recent experience in a senior leadership role
Experience in a residential setting is considered an asset.
Ability to pass a Criminal Record Check and Ministry of Children and Family Development HUB Clearance
Unrestricted Class 5 Drivers License

Skills and Abilities

Uses a trauma informed approach as best practice.
Strong understanding of substance use & mental health challenges surround adults
Ability to build collaborative professional relationships with a variety of stakeholders.
Strong interpersonal and communication skills
Ability to apply evidence informed knowledge, critical thinking, and professional judgement into practice.
Skilled in developing, supporting, and training a high performing team.

Strong resilience, empathy, and resolution skills
Ability to communicate in a concise manner to a variety of stakeholders

Key Duties

Supervise and support Program Managers through coaching, mentoring, and applying progressive discipline as required.
Travel is required to ensure direct support of programs and managers on a weekly basis.
Models and supports self-care and is aware of the needs of Program Managers and responds accordingly.
Develops and support high-performing teams to fulfill ACYAS mission, vision, and values.
Oversees and reviews the development and implementation of client risk assessments and safety plans grounded in trauma-informed and person-centered philosophy and best practices including restrictive practices.
Manages and mitigates risk associated with the clients and resources.
Develop, implement, and monitors a trauma-informed approach service delivery framework to enhance ACYAS services.
Utilizes a data-driven analysis to measure and evaluate the performance of clients, resources, critical incidents, health & safety, and the overall programs.
Designs procedures and strategies to meet client needs and meet program objectives.
Provides input into the strategic plan and ensures departmental plans are aligned with the overall mission, vision, values, and strategic plan for the organization.
Provides oversite on department budgets and ensures fiscal responsibility within areas of responsibility.
Arranges and/or conduct individual or group training as required to enhance the skills of Program Managers or address a skill deficit
Participates in the development and leads the implementation of new initiatives.
Conducts ongoing research to enhance best practices that align with the foundational philosophies of ACYAS.
Develops community partnerships and participate on community committees to enhance the profile of ACYAS.
Participates in after-hours rotation as required
All other duties as directed and required

Job Title: Mental Health and Substance Abuse Worker

Reports to: Program Manager

Classification: Grid 13

Job Summary

The Adult Mental Health and Substance Abuse Worker is responsible for working in collaboration with program clinical partner(s) to provide life skills and support services to adults who may experience one or more of the following: long-term homelessness, has been unable to maintain housing, substance use, brain injury, mental health disorders, justice involvement, and/or street entrenchment.

Qualifications: Education, Training & Experience

Diploma in Addictions, Mental Health, Social Services, or Human Services
Two (2) years of recent related experience
Or an equivalent combination of education, training, and experience

Skills & Abilities

A working knowledge of various mental health disorders, brain injuries, homelessness, and substance use
Knowledge, appreciation, awareness, and sensitivity of Indigenous history and culture.
A thorough knowledge of the complexities of working with diverse populations.
Has an awareness of own attitudes, beliefs, biases, and assumptions about others.
Ability to recognize and manage one’s own behaviors, moods, and impulses to create an inclusive, equitable, and welcoming environment.
Ability to tolerate stress and deal with a wide range of medical, mental health, behavioral and emotional challenges, and barriers.
Ability to work independently and as a member of a multi-disciplinary team.
Excellent decision-making, critical thinking, and problem-solving skills when working independently and during a crisis.
Ability to maintain professional boundaries with both clients and colleagues

Key Responsibilities

Working collaboratively with the clinical team to assess, develop and implement clinical treatment plans and safety plans.
Engaging participants using a trauma-informed, person-centered approach to support emotional, social, physical, and mental health growth and stability through individual interactions and skill building, facilitation of group activities and meetings, conflict mediation, and crisis intervention.
Work in collaboration with the clinical team to work within a harm reduction model of care for participants which includes providing support and skill building for safe use and community survival skills.
Assist participants with personal care, which may include person(s) with diverse abilities and personal care associated with substance use, mental health, and long-term homelessness.
Respond to sudden changes and sometimes volatile behaviors that may be a result of mental health or substance use, using non-violent crisis intervention and trauma-informed de-escalation strategies. This may also include overdoes responses.
Administer, store, and dispose of medication; support participants to make and attend appointments which may include transportation; provide one-to-one life skills support and training.
Facilitate group activities, house meetings, and life skills groups

Work closely with the neighbors and community to ensure a positive experience for both participants and the community. This will include implementing boundaries with participants and their networks using a preventative, harm reduction, and trauma-informed approach to arising situations.
Ensure smooth operations of the home by performing operational duties including but not limited to housekeeping, shopping, inventory, minor house repairs, and general overall maintenance.
Provide orientation, supervision, work direction, and feedback to volunteers and practicum students.
Complete all required client and organizational documentation clearly, concisely, and factually.

Job Title: Floating Program Manager

Reports to: Program Director

Location: Kamloops

Salary: $66,560 – $83,200

Job Summary

Provide care to children/youth with moderate to severe behavioral problems in a residential setting and training and support to the Residence Workers. The Floating Program Manager will be assigned 12-hour shifts on a rotating schedule of 2-2-3 which will allow for every other weekend off.

Qualifications

Diploma in related human/social service field; Bachelor’s degree preferred
Three (3) years of recent experience in the human services field with a focus on Person Centered Trauma Informed Practice
One (1) year in a leadership role: Preferably providing direct supervision.
Ability to pass a Criminal Record Check and Ministry of Children and Family Development
Unrestricted Class 5 Drivers’ License
First Aid with CPR
Or an equivalent combination of education, training, and experience

Skills and Abilities

Working knowledge of the fundamentals of program leadership for youth and/or adults with complex needs
Ability to effectively manage multiple tasks and competing priorities
Demonstrated ability to work effectively with complex needs and behaviors
Demonstrate clear and sensitive verbal and written communication skills
Ability to deliver confident coaching, supervision, performance feedback, and discipline to staff
Ability to work both independently and as part of a team
Strong organization, planning, and time management with follow-through
Sound critical thinking, good judgment, problem-solving, and decision-making skills
Recognizes the importance of and practices confidentiality, respecting privacy, and ethical decision making

Key duties and responsibilities

Develops a positive relationship with youth and/or adults and their natural support network and other stakeholders
Conducts assessments, develops guidelines of care with person-served goals, and facilitates transition and exit plans
Revises individualized guidelines of care and program activities to enhance youth and/or adult skills to provide opportunities for person-served to move into an alternative living situation (i.e., group care, semi-independence, foster care and/or home share)
Liaisons with youth and/or adults care team ensuring regularly scheduled meetings are attended.

Advises and/or recommends to Program Directors when youth and/or adult may require restrictive practices as part of their safety plan – ensures that all restrictive practice policies and/or direction are adhered to
Manages all aspects of medication delivery, storage, and disposal, which includes individual staff monitoring, arranging annual medication training, and reporting medication errors in writing to the Program Director
Responsible to review youth and/or adult files and documentation for accuracy, appropriateness of information and writing. Provides feedback and training to staff
Ensures there are appropriate safety and risk management plans and staff adhere to the plans to reduce critical incidents
Manages and debriefs critical incidents and reviews practices for changes to increase youth and/or adult safety
Reviews all critical incidents for content and accuracy within the mandated timelines
Provides support to staff through a trauma-informed and person-centered lens
Manages employee performance through coaching, mentoring, and applying progressive discipline as required
Manages human resource issues including hiring, performance appraisal, investigations, discipline, and grievances. Hires and evaluates personnel and ensures appropriate orientation, training, and development.
Conducts monthly staff meetings that include an agenda and minutes and shares organizational information with all staff
Arranges and/or conduct individual or group training as required to enhance the skills of staff or address a skill deficit
Models and supports self-care and is aware of the needs of their staff team
Works in collaboration with Program Directors and other departments to ensure all practices, procedures and policies are adhered to and documented
Works collaboratively with scheduling to ensure the best interest of the youth and/or adult is taken into consideration and staff are fully trained prior to being scheduled in a home
Participates in after-hours rotation as required
All other duties as directed and required

Job Title: Program Manager - Casual

Reports to: Program Director

Location: Kamloops

Hourly Rate: $32.00 – $40.00

Job Summary

Provide care to children/youth with moderate to severe behavioral problems in a residential setting and training and support to the Residence Workers. This position will be assigned 8-hour shifts on Monday to Friday and will provide coverage for vacation and temporary medically related leaves. Beyond this, the Casual Program Manager may be called upon to support fellow program managers to ensure focus and care for the persons who survived in times of crisis/escalation.

Qualifications

Diploma in related human/social service field; Bachelor’s degree preferred
Three (3) years of recent experience in the human services field with a focus on Person Centered Trauma Informed Practice
One (1) year in a leadership role: Preferably providing direct supervision.
Ability to pass a Criminal Record Check and Ministry of Children and Family Development
Unrestricted Class 5 Drivers’ License
First Aid with CPR
Or an equivalent combination of education, training, and experience

Skills and Abilities

Working knowledge of the fundamentals of program leadership for youth and/or adults with complex needs
Ability to effectively manage multiple tasks and competing priorities
Demonstrated ability to work effectively with complex needs and behaviors
Demonstrate clear and sensitive verbal and written communication skills
Ability to deliver confident coaching, supervision, performance feedback, and discipline to staff
Ability to work both independently and as part of a team
Strong organization, planning, and time management with follow-through
Sound critical thinking, good judgment, problem-solving, and decision-making skills
Recognizes the importance of and practices confidentiality, respecting privacy, and ethical decision making

Key duties and responsibilities

Develops a positive relationship with youth and/or adults and their natural support network and other stakeholders
Conducts assessments, develops guidelines of care with person-served goals, and facilitates transition and exit plans
Revises individualized guidelines of care and program activities to enhance youth and/or adult skills to provide opportunities for person-served to move into an alternative living situation (i.e., group care, semi-independence, foster care and/or home share)
Liaisons with youth and/or adults care team ensuring regularly scheduled meetings are attended.

Advises and/or recommends to Program Directors when youth and/or adult may require restrictive practices as part of their safety plan – ensures that all restrictive practice policies and/or direction are adhered to
Manages all aspects of medication delivery, storage, and disposal, which includes individual staff monitoring, arranging annual medication training, and reporting medication errors in writing to the Program Director
Responsible to review youth and/or adult files and documentation for accuracy, appropriateness of information and writing. Provides feedback and training to staff
Ensures there are appropriate safety and risk management plans and staff adhere to the plans to reduce critical incidents
Manages and debriefs critical incidents and reviews practices for changes to increase youth and/or adult safety
Reviews all critical incidents for content and accuracy within the mandated timelines
Provides support to staff through a trauma-informed and person-centered lens
Manages employee performance through coaching, mentoring, and applying progressive discipline as required
Manages human resource issues including hiring, performance appraisal, investigations, discipline, and grievances. Hires and evaluates personnel and ensures appropriate orientation, training, and development.
Conducts monthly staff meetings that include an agenda and minutes and shares organizational information with all staff
Arranges and/or conduct individual or group training as required to enhance the skills of staff or address a skill deficit
Models and supports self-care and is aware of the needs of their staff team
Works in collaboration with Program Directors and other departments to ensure all practices, procedures and policies are adhered to and documented
Works collaboratively with scheduling to ensure the best interest of the youth and/or adult is taken into consideration and staff are fully trained prior to being scheduled in a home
Participates in after-hours rotation as required
All other duties as directed and required

Job Title: Program Manager

Job Summary:

Reporting to the Director, a Program Manager is responsible for managing all aspects of youth and/or adult resource homes. Ensuring a trauma informed and person-centered approach with both persons served and employees. As a key member of the leadership team the Program Manager oversees all aspects of the individual resource homes, youth and/or adult services including communication with their natural and paid supports and engagement with MCFD or CLBC. In addition, ensuring compliance with CARF standards, funder and company policies & procedures and licensing standards.

Qualifications:

Diploma in related human/social service field; Bachelor’s degree preferred
Three (3) years recent experience in the human services field with a focus on Person Centered Trauma Informed Practice
One (1) year in a leadership role: Preferably providing direct supervision
Ability to pass a Criminal Record Check and Ministry of Children and Family Development
Class 5 Drivers Unrestricted License
Community Care First Aid with CPR
Or an equivalent combination of education, training, and experience

Skills and Abilities:

Working knowledge of the fundamentals of program leadership for youth and/or adults with complex needs
Ability to effectively manage multiple tasks and competing priorities
Demonstrated ability to work effectively with complex needs and behaviors
Demonstrate clear and sensitive verbal and written communication skills
Ability to deliver confident coaching, supervision, performance feedback and discipline to staff
Ability to work both independently and as part of a team
Strong organization, planning and time management with follow through
Sound critical thinking, good judgement, problem solving, and decision-making skills
Recognizes the importance of and practices confidentiality, respecting privacy, and ethical decision making

Key Duties:

Develops a positive relationship with youth and/or adults and their natural support network and other stakeholders
Conducts assessments, develops guidelines of care with person served goals, and facilitates transition and exit plans
Revises individualized guidelines of care and program activities to enhance youth and/or adult skills to provide opportunities for person-served to move into an alternative living situation (i.e., group care, semi-independence, foster care and/or home share)
Liaisons with youth and/or adults care team ensuring regularly scheduled meetings are attended.
Advises and/or recommends to Program Directors when youth and/or adult may require restrictive practices as part of their safety plan – ensures that all restrictive practice policies and/or direction are adhered to
Manages all aspects of medication delivery, storage, and disposal, which includes individual staff monitoring, arranging annual medication training, and reporting medication errors in writing to the Program Director
Responsible to review youth and/or adult files and documentation for accuracy, appropriateness of information and writing. Provides feedback and training to staff
Ensures there are appropriate safety and risk management plans and staff adhere to the plans to reduce critical incidents
Manages and debriefs critical incidents and reviews practices for changes to increase youth and/or adult safety
Reviews all critical incidents for content and accuracy within the mandated timelines
Provides support to staff through a trauma informed and person-centered lens
Manages employee performance through coaching, mentoring, and applying progressive discipline as required
Manages human resource issues including hiring, performance appraisal, investigations, discipline, and grievances. Hires and evaluates personnel and ensures appropriate orientation, training, and development.
Conducts monthly staff meetings that include an agenda and minutes and shares organizational information with all staff
Arranges and/or conducts individual or group training as required to enhance the skills of staff or address a skill deficit
Models and supports self-care and is aware of the needs of their staff team
Works in collaboration with Program Directors and other departments to ensure all practices, procedures and policies are adhered to and documented
Works collaboratively with scheduling to ensure the best interest of the youth and/or adult is taken into consideration and staff are fully trained prior to being schedule in a home
Participates in after hours rotation as required
All other duties as directed and required

Job description has been updated and amended with approval of employee and Human Resources Director.

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Job Title: Residence Worker
Classification: Residence Worker – Grid 10

Reports To: Program Manager

Job Summary:

To provide direct care and support to the person in the resource you are assigned to and to ensure general upkeep and maintenance of the resource itself. Ensures the persons’ physical, emotional social, educational, medical needs are met. Assist person to enhance quality of life with activities of daily living and the development of life skills. This position is open to male and female applicants and requires union membership.

Qualifications: Education, Training & Experience

Diploma in related human/social service field.
One (1) year recent related experience.
Or an equivalent combination of education, training, and experience.

Key Duties and resonsibilities:

Participates in the assessment, goal setting and program planning (Personal Service Plan) for the person being supported
Documents, implements, and provides input into the evaluation of the program and suggests changes to the Program Manager
Provides life skills training that that aligns with the persons preferences and goals. This may include but is not limited to emotional regulation, alternate behaviours in stressful situations, meal planning & preparation, personal care skills and budgeting
Plans, participates in and provides direct support during person-centered activities in alignment with the person’s goals and preferences
Recognizes, analyzes, and takes a pro-active approach to potential emergency situations, using crisis intervention training and strategies to ensure no harm comes to the person, staff and/or the public. Reports crisis to supervisor and completes and submits a Critical Incident form.
Provides emotional support to person to assist with emotional regulation, de-escalation and/or debriefing an emotional situation.
Assists person with activities of daily living such as feeding, lifts, transfers, hygiene, grooming and toileting.
Administers, records and stores medications in accordance with established policies and CARF standards.
At the direction of the Program Manager, schedules, transports and assists person with medical and dental appointments.
Transports and assists person(s) to appointments, shopping, or leisure activities.
Performs basic house housekeeping duties such as laundry, sweeping, mopping floors, mowing lawns, inventory, shopping, cleaning equipment and food services.
Completes and maintains all required documentation in accordance with established policies.
Identifies social, economic, recreational, and educational services in the community that align with the person(s) preferences and service plan.
At the direction of the Program Manager, liaison with other agencies, professionals, government officials and the community.
Performs other related duties as required

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