About Us

Active care services

Our Team

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Active Care’s Team Is Made Up Of A Well-Educated, Diverse Team Of Professionals Committed To Enhancing The Lives Of The People We Serve.

Qualified Individuals Are Recruited And Hired Based On Their Education, Experience, Training, And Suitability. The Screening Process Includes References, A Comprehensive Criminal Record Review Process Developed For Vulnerable Populations, And A Panel Interview.

Staff Receives 5 Days Of Orientation And At Least 16 Hours Of “Shadow Shifts” Paired With A Management Team Member. In Addition, Staff Receives Training In Non-Violent Crisis Intervention, First Aid, Naloxone Administration, Applied Suicide Intervention Skills Training, Risking Connections From The Trauma Stress Institute And Further Training Through Relias Learning Management System. This Training Includes Ethics And Corporate Compliance, Safe Food Handling For Canada, Decreasing Medical And Treatment Errors In Behavioural Health, Preventing, Identifying, And Responding To Abuse And Neglect, Non-Suicidal Self-Injurious Behaviour In Children And Adolescents, Approaches To Community-Based Suicide Prevention, Best Practices In Suicide Screening And Assessment, Recognizing And Responding To A Person In Crisis.

Lastly, Program Specific Supplemental Training Is Provided To Staff Working In Homes Where The Needs Of The Person Served Require A Specific Skill Set To Best Support Them. For Instance, Harm Reduction, Disability Specific (FASD, Autism, Etc.) Or Personal Care Training May Be Offered To Ensure The Success Of The Program.
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About Us

Our front-line staff are the cornerstone of our team. They provide direct care and support to the persons served with details of the individualized program developed from the care plan. Staffing ratios are developed based on the support needs of the individual with ratios of one staff for one individual or two staff for one individual. Our staff typically work a rotation of 12-hour shifts to ensure that our homes are staffed 24 hours a day.
Active Care provides managers skilled in crisis prevention and intervention that are available 24 hours a day 7 days a week to respond to potential crisis situations in order to offer support to both the person served and staff. Once they have assisted in de-escalating the situation, the After-Hours Crisis Response Manager is able to debrief with the person served and staff to ensure that everyone is feeling safe and comfortable.

The Crisis Response managers provide mentoring to the staff including providing oversight of shadow shifts for new staff. They support emergency intake of persons served and fill in for staff in emergencies. These managers travel to the Okanagan and Northern BC when needed to support staff training and implementation of complex client support strategies and safety plans.

The goal of the After-Hours Crisis Response Managers is to reduce the use of community resources and provide skilled intervention through internal resources allowing for person-centered crisis response that is supportive of trauma-informed approaches. It provides a continuum of wrap-around support to the person served and the staff no matter the time of day.
Programs are led by Program Directors and Program Managers responsible for ensuring the best possible service delivery. Managers have a small caseload that allows for daily program oversight. Managers receive regular training opportunities providing them with the skills they require to best support and manage their staff teams.

Active Care also has a skilled team of professionals supporting service delivery, which includes Finance, Human Resources, Information Technology, Health & Safety and a Facilities and Maintenance Department. Providing oversight of the organization is the Senior Leadership Team and Ownership.

This team ensures that the organization complies with relevant regulations and best practices in business operations.

Office Hours of Operation
Monday – Friday 8:30 am to 4:30 pm
Closed on Statutory Holidays

Active Care Youth and Adult Services Main Office
235 1st Avenue – 8th floor
Kamloops BC
V2C 2C9

Active Care Youth and Adult Service Training Center
245 1st Avenue
Kamloops BC
V2C 2C9

Active Care Youth and Adult Services – Service Delivery Office
113 Victoria Street
Kamloops BC
V2C 1Z4

Active Care Youth and Adult Services – Okanagan Office
1664 Richter Street, Unit 209
Kelowna BC
V1Y 2K9

Active Care Youth And Adult Services – Northwest Office
4650 Lazelle Ave, Unit 201
Terrace BC
V8G 1S6


Active Care Youth and Adult Services are proud members of the following groups: